Refund policy

REFUND & RETURN POLICY

Last Updated: April 11, 2026

OVERVIEW

At MOHR, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy to ensure your peace of mind.

Business Information:

  • Legal Name: 1001418629 Ontario Inc.
  • Operating As: MOHR
  • Address: 127 Northolt Crescent, Markham, ON L3R 6N9, Canada
  • Email: mohrleathers@gmail.com

1. RETURN ELIGIBILITY

1.1 Return Window

You have 30 calendar days from the date of delivery to initiate a return.

1.2 Product Condition Requirements

To be eligible for a return, items must:

  • Be unused and in the same condition that you received them
  • Be in the original packaging with all tags attached
  • Include all accessories, manuals, and documentation that came with the product
  • Not show any signs of wear, use, or damage

1.3 Returnable Items

All MOHR products are eligible for return within the 30-day window, provided they meet the condition requirements above.

1.4 Non-Returnable Situations

Returns may be refused if:

  • The 30-day return window has expired
  • Items show signs of use, wear, or damage
  • Items are not in original packaging
  • Items are missing components or accessories
  • Return is initiated after 14 days from return authorization without shipment

2. HOW TO INITIATE A RETURN

Step 1: Contact Us

Email us at mohrleathers@gmail.com within 30 days of delivery with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (optional but helpful)
  • Photos of the product (if damaged or defective)

Step 2: Receive Return Authorization

We will respond within 1-2 business days with:

  • Return authorization confirmation
  • Return shipping instructions
  • Return address

Step 3: Ship Your Return

  • You have 14 days from receiving return authorization to ship the item back
  • Package items securely in original packaging
  • Include a copy of your order confirmation or packing slip
  • Ship to the address provided in the return authorization
  • Customer is responsible for return shipping costs (see exceptions below)
  • We recommend using a trackable shipping method
  • Keep your shipping receipt and tracking number

Step 4: Return Processing

  • Once we receive your return, we will inspect the item(s)
  • If approved, your refund will be processed within 3-4 business days
  • You will receive an email confirmation once the refund is processed

3. RETURN SHIPPING COSTS

3.1 Standard Returns

Customer pays for return shipping on all standard returns, including:

  • Change of mind
  • Ordered wrong item
  • No longer needed
  • Style/color preference

3.2 Defective or Damaged Items

MOHR pays for return shipping if:

  • Item arrives damaged during shipping
  • Item is defective or has manufacturing flaws
  • Wrong item was shipped

Important: For damaged or defective items, you must provide photos showing the damage or defect before returning. Email photos to mohrleathers@gmail.com for assessment.

4. REFUND PROCESS

4.1 Refund Timeline

  • Refunds are processed within 3-4 business days after we receive and inspect your returned item
  • Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

4.2 Refund Method

  • Refunds will be issued to the original payment method used for the purchase
  • If you paid by credit card, the refund will be credited to that card
  • If you paid by debit card, the refund will be credited to that account

4.3 Refund Amount

  • You will receive a refund for the product price only
  • Original shipping fees are non-refundable (except for damaged/defective items)
  • Return shipping costs are not refundable (unless MOHR pays for return shipping)

4.4 Partial Refunds

A partial refund may be issued if:

  • Item shows signs of use or wear
  • Item is missing components
  • Item is damaged due to customer handling (not shipping damage)
  • Packaging is excessively damaged

4.5 No Restocking Fee

MOHR does not charge a restocking fee for approved returns.

5. EXCHANGES

5.1 Exchange Process

We do offer exchanges for different colors, sizes, or products:

To request an exchange:

  1. Follow the return process outlined in Section 2
  2. Indicate in your email that you would like an exchange
  3. Specify the item you would like to receive instead
  4. Return the original item following our return instructions
  5. Once we receive and approve your return, we will ship the replacement item at no additional charge

5.2 Exchange Shipping

  • Customer pays return shipping for the original item (unless damaged/defective)
  • MOHR pays shipping for the replacement item
  • If the replacement item is more expensive, you will be charged the difference
  • If the replacement item is less expensive, you will be refunded the difference

5.3 Exchange Availability

Exchanges are subject to product availability. If the requested item is out of stock, we will:

  • Notify you immediately
  • Offer an alternative product
  • Process a full refund if you prefer

6. DAMAGED OR DEFECTIVE ITEMS

6.1 Reporting Damage or Defects

If your item arrives damaged or is defective:

Contact us immediately at mohrleathers@gmail.com with:

  • Your order number
  • Description of the damage or defect
  • Photos clearly showing the damage or defect (required)
  • Photos of the shipping box/packaging (if shipping damage)

6.2 Assessment

We will review your photos and assess the situation within 1-2 business days.

6.3 Resolution Options

For confirmed damaged or defective items, we offer:

  • Replacement: We send you a new item at no charge
  • Full Refund: Including original shipping costs
  • Partial Refund: If you wish to keep the item despite the damage

6.4 Return Shipping for Damaged Items

If we request that you return a damaged or defective item:

  • MOHR pays for all return shipping costs
  • We will provide you with a prepaid shipping label
  • No cost to you

7. LOST OR DAMAGED PACKAGES IN TRANSIT

7.1 Lost Packages - Outbound (MOHR to Customer)

If your package is lost during delivery to you:

  • Report the issue within 30 days of the expected delivery date
  • Contact us at mohrleathers@gmail.com with your order number
  • We will investigate with the shipping carrier
  • Once confirmed lost, we will send a replacement or issue a full refund (your choice)

7.2 Lost Packages - Return Shipment (Customer to MOHR)

If your return package is lost during shipping:

  • This is why we recommend using tracked shipping for returns
  • We cannot process a refund until we receive the returned item
  • If you have tracking showing the package was lost, contact us immediately
  • We will work with you to file a claim with the carrier

7.3 Damaged Packages in Transit

If your package arrives damaged:

  • Take photos of the shipping box and the damaged item immediately
  • Contact us within 7 days with photos
  • We will file a claim with the carrier and send a replacement or refund

8. LATE OR MISSING REFUNDS

8.1 Check Your Account

If you haven't received a refund after we've confirmed processing:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company or bank - processing times vary
  3. Contact us at mohrleathers@gmail.com if it's been more than 15 business days since we confirmed processing

8.2 Our Investigation

If you still haven't received your refund after these steps, we will:

  • Verify the refund was processed on our end
  • Provide you with transaction confirmation details
  • Assist you in contacting your financial institution

9. FINAL SALE & SPECIAL CIRCUMSTANCES

9.1 Promotional Items

Items purchased during special promotions or sales are subject to the same return policy as regular-priced items.

9.2 Gift Purchases

If the item was marked as a gift when purchased:

  • The recipient can return the item following the standard return process
  • Refund will be issued as store credit or to the original purchaser's payment method (recipient's choice)

9.3 Multiple Items in One Order

If you received multiple items in one order:

  • You may return individual items - you do not need to return the entire order
  • Refunds will be processed for returned items only

10. CANCELLATIONS

10.1 Order Cancellation Window

You may cancel your order:

  • Within 2 hours of placing the order - contact us immediately at mohrleathers@gmail.com
  • Before the order is dispatched - we will confirm if cancellation is possible

10.2 After Dispatch

Once an order has been dispatched:

  • It cannot be cancelled
  • You may refuse delivery and follow the return process once returned to us
  • Or receive the package and follow the standard return process

10.3 Cancellation Refunds

If your cancellation is successful before dispatch:

  • Full refund including shipping costs
  • Processed within 3-4 business days

11. INTERNATIONAL RETURNS

11.1 International Return Process

International customers follow the same return process as Canadian customers.

11.2 Return Shipping Costs

  • International customers are responsible for return shipping costs (unless item is damaged/defective)
  • We recommend using a tracked, insured shipping method

11.3 Customs and Duties

  • MOHR is not responsible for any customs duties or taxes incurred during the return shipment
  • Any duties/taxes paid on the original shipment are non-refundable by MOHR (contact your customs authority)

11.4 Refused Packages

If you refuse a package due to customs fees:

  • MOHR is not responsible for packages refused by customs
  • No refund will be issued for refused packages
  • You are responsible for any return shipping fees charged by the carrier

12. POLICY UPDATES

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:

1001418629 Ontario Inc. (MOHR)
127 Northolt Crescent
Markham, ON L3R 6N9
Canada

Email: mohrleathers@gmail.com

We're here to help! If you have any concerns about your order or need assistance with a return, please don't hesitate to reach out.